FAQ's

Here, we've compiled a list of answers to some of the most common questions we receive. Whether you're curious about our payment process, order collection options, or need assistance with confirmation emails, you'll find the information you need right here. If you don't see your question listed below, feel free to reach out to our dedicated support team at: support@krrookunknown.com. We're here to ensure your experience with us is smooth and hassle free.

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I've not received a confirmation email. What should I do?

If you haven't received a confirmation email after placing your order, please check your spam or junk folder. Sometimes, the email may end up there. If you still can't find it, please reach out to our support team at support@krrookunknown.com with your order details, and we'll assist you promptly.

Do the t-shirts fit both men and women?

Yes, absolutely! Our t-shirts are designed to be versatile and can comfortably fit both men and women. We offer a range of sizes to cater to various body types. To ensure the best fit, we recommend checking our size guide before making a purchase. Additionally, our customers have provided positive feedback about the fit and comfort of our t-shirts for people of all genders.

When is payment taken?

Payment is processed at the time of placing your order. We accept secure online payments through various methods for your convenience.

How do I care for my printed t-shirt to maintain its quality?

To keep your printed t-shirt looking its best, we recommend washing it inside out in cold water and avoiding harsh detergents or bleach. Tumble dry on low heat or air dry for best results. See our care instructions page for more information.

Can I collect my order?

Currently, we only offer shipping services for orders. We do not have a physical pickup location. Your order will be shipped to the address you provide during checkout.

What is your policy on returns and exchanges?

Please read our returns policy for all the information you need on this subject.

How long does it take for my order to arrive in the UK?

The delivery time depends on your location and the shipping method selected during checkout. We aim to process orders within 1-3 business days. Standard shipping usually takes between 4-7 business days, while expedited options are available for faster delivery. Please see our shipping policy for all shipping times and more information.

Do you offer custom design services?

At this time, we do not offer custom design services. However, we're always working on expanding our design catalogue to offer a wide variety of options.

What is your size range for t-shirts?

Our t-shirts are available in a range of sizes from small to 3XL. Please refer to our size chart for detailed measurements.

Do you offer kids' t-shirts?

While we don't currently have kids' t-shirts in our collection, we're excited to share that we're actively working on expanding our range to include options for the little ones! Keep an eye on our website and subscribe to our newsletter to be the first to know about new arrivals.

Can I cancel or change my order after it has been placed?

We aim to process orders quickly to ensure timely delivery. If you need to make changes, please contact our support team by email to: support@krrookunknown.com as soon as possible. While we'll do our best to accommodate your request, please note that once an order has been processed, changes may not be possible.

Can I track the status of my order?

Yes, absolutely! Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package. You can also track your order by contacting our support team support@krrookunknown.com